I know I’ve used my blog before many times to bitch about bad customer service experiences… well this time I want to talk about a good one.

Today while talking to a friend, we were discussing an Audible book that he had heard recommended that he wanted to pick up. He noted how much it cost and I mentioned that I wish I could use one of my monthly credits to give him the book because I have absolutely no clue what to buy this month. He mentioned you could, and after some research I noticed that you can only do that with a Platinum Membership, and I only have a Legacy “Premium Listener” account which gets me 2 free audio books a month for 21.95. While reading about the Platinum account, I realized that for one more dollar a month, I’d be getting so much more. I still get my 2 books a month but I also get “rollover” credits which means if I forgot to buy my books for the month (don’t laugh…i’ve done it often) that those credits would roll over to the next month (currently, I lose them). On top of that, I can use my credits to gift books to others, something I’ve often wanted to do, and I get a steeper discount off books I buy over my two free books a month.

I did forget to buy my books last month, which meant I lost 2 credits, and I was just charged for my monthly fee yesterday, so I called up Audible. Within 3 minutes, he had credited my account for the charge yesterday, billed me the 22.95 USD for the Platinum account and without my asking, he restored every credit I’ve lost over the past year! I got back 5 credits and my two more for the month, my friend will get his book, and I don’t have to stress about what to buy this month!

If you haven’t checked out Audible, I really recommend you do.