OMG… I haven’t been this angry in a long, long, long time. I just had the most exhausting day. It started out nice… but wow. I called AT&T this morning to have my Digital phone upgraded to a Nationwide plan since I was gong to be traveling and because of my trip to L.A. this weekend.

A little background, I have been an AT&T customer for about 6 years now and last summer/fall I made the switch to to AT&T GSM so I could get a way cool Sony Ericsson T68i phone. The phone rocked, BlueTooth connectivity, I could control my Mac with it, use a wireless headset, sync my phone with my Address Book on my Mac even. I loved it but… the GSM network SUCKED. I mean that was an understatement. I couldn’t get a signal at all on either of my routes home from work, and I’d lose calls constantly. So I went thru a HUGE thing back in December to go from GSM to TDMA. And I was happy, service was great, I could even get a signal at work, Although I missed my cool T68i phone I really liked my Motorola V60 phone.

Okay sooo when I called AT&T a very friendly guy explained to me that AT&T is no longer offering nationwide TDMA plans. They could of course offer me a plan with 1/2 the minutes for the same price I was paging now and NONE of the features (or as they called them PROMOTIONS). They also offered to move me to GSM, I asked why would I do that? It didn’t work last time at all. I was pissed, I hung up and called back. Someone else said that they could offer me a MultiBand phone if I wanted, that would work on both the TDMA and GSM network and let me have a GSM Plan but…if I couldn’t get a good signal with either phone, how would that help? The guy who helped me was useless and hung up on me when I wanted to be transferred back to the TDMA department.

I called back a third time and spoke to someone who politely informed me again that I was screwed. I asked to speak to a supervisor, and was put on hold for a good 10 minutes. When dude came back, he said…”All the supervisors I spoke to said you are just out of luck…” . Well I lost it! I told him that I didn’t ask him to ask someone, I wanted to speak to someone else!!!! I got my wish when a CONFLICT RESOLUTION REPRESENTATIVE. This guy told me that AT&T met their requirements by offering me a plan and it was not their FAULT I could not afford to pay it. I told him that it was none of his business if i could or could not pay for it…I simply WOULD not pay more for less. I told him this would be a good place to end the call cause I could not hold my tongue.

So I went and decided to try Cingular (yes I know they ate up AT&T but as all my friends at AT&T told me it’d be a long time before the merger was all wrapped up!). I got a good plan and a nice phone..the Siemens S56. It’s nice but I can’t get my Bluetooth headset to work with it, well one thing at at time.

Zya

Music playing during post: Ringfinger by Nine Inch Nails