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Drama. I try to avoid it but it does seem to be unavoidable. I really had a ton of drama this week with my phone. I have a Sony Ericsson T68i using AT&T Wireless GSM Service. I love the phone. It has built in bluetooth so I can easily synch my Address Book and iCal via iSync, and it’s neat looking, however… AT&T’s GSM service is horrid. I don’t get signals where I used to on my Digital (TDMA) phone and my past visit to NY was horrific. I had places of no signal and worse at Steve’s in Jersey City, I couldn’t find a NETWORK let alone a signal the WHOLE weekend. So while kvetching to Brad, he asked me an important question… Why did you buy your phone…my answer, it looked cool, synched with my Mac so I got it. He then said something VERY important that I hadn’t thought about…he said he bought his phone to “MAKE PHONE CALLS”. So I decided to go back to TDMA service. So began my issues with AT&T Wireless. I’ll say this before I start. Everything was resolved, and AT&T does a great job, as long as you do NOT go to the AT&T store(at least not the one at the Exton Mall!). I went to the Exton Mall AT&T Store to explain my situation where I was first ignored and handed a phone which I had no idea was connected with the warranty department. I didn’t want to replace my phone, I wanted to change my service. I figured I’d give it another try maybe it was the actual phone until the nice woman at AT&T told me that I’d most likely be getting a refurbished unit. But by that time, the order had been processed and there was nothing they could do! WTF! I stormed out of the store and went back to work. I called AT&T when I got to work and a very very nice woman answered all my questions and helped me understand that it was indeed my service and not the phone. She offered me a few phones that would try to find GSM Service and then fall back to digital, but they didn’t have any of the features of my T68i and if I was going to end up on digital, why did I need GSM? Once again I decided to go TDMA. I went back to the AT&T store at the behest of another AT&T Customer Rep, who was so sweet and so nice to me. I can’t remember his name but I’d buy him a drink for all the help he gave me. But the store again was a BADDDDDD experience. The guy who had ignored me they day before, couldn’t figure out how to log on to the system. (Well It was WINDOWS but still!). His arrogant, rude coworker informed me that there was nothing we could do because I had my phone for 9 months already. WTF? Stormed out again. The NEXT day, I was in KOP for my department holiday luncheon (MAGGIANO’s rocks!) and decided to stop by the KOP AT&T store, where I was politely explained that I couldn’t do anything because I had NOT had my phone for 9 months, not what the guy said the day before! Corporate discounts on phones (I get one from work) are only every 9 months in the store. He said perhaps I could call the National Business Office and get some help. He even gave me the number. NOTE TO CLUELESS DUDE AT EXTON AT&T…That’s customer service! The wonderful woman at AT&T’s NBO, apologized for all the headache I had experienced and asked me…WHAT SHE COULD DO TO MAKE ME HAPPY! OMG, I was floored. I said… could you close my GSM acct, give me a TDMA acct and a new phone without it costing a fortune? She said no problem tho I wouldn’t have a cell for a coupla days (they had to close the one account immediately and would mail me the other phone.), but for free and it was the phone I wanted I was NOT COMPLAINING :). So I was without cell for Thursday and Friday, but my new Motorola V60i was at my house on Saturday morning (I didn’t get it until late that nite!) but it was there! Today, I used that damn thing all day everywhere I went and did NOT LOSE my signal! Not once! I am so happy. To all my friends who used to have to say…”I CAN’T HEAR YOU!!!!” I am sorry. I hope it will be better. If you had my old number and I haven’t given you the new one, email me and I’ll let you know what it is! Zya |
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